Delivery & Returns

At BAGNIX, we're committed to providing a smooth and reliable shopping experience. Below you'll find information about our delivery services, order processing, returns and refunds.

Delivery Information

UK Delivery

We offer delivery throughout the United Kingdom on our range of Mylar bags, Cali packs and packaging supplies.

Delivery options, costs and estimated arrival times are displayed at checkout.

Order Processing

We aim to process and dispatch orders as quickly as possible. Orders placed during weekends or bank holidays may be processed on the next working day.

Once your order has been dispatched, you'll receive a confirmation email.

Delivery Times

Estimated delivery times depend on the shipping service selected at checkout.

Please note that delivery estimates are not guaranteed, and occasional delays may occur due to courier disruptions, adverse weather or busy periods.

Order Tracking

Where tracking is included with your selected delivery service, tracking information will be provided once your order has been dispatched.

Incorrect Delivery Details

Please ensure your delivery address is correct before completing your purchase.

If you notice an error, contact us as soon as possible. We'll do our best to help before your order is dispatched.

Returns & Refunds

Changed Your Mind?

We want you to be happy with your purchase.

For eligible online purchases, consumers generally have the legal right to cancel an order within 14 days of receiving their goods, without giving a reason.

After notifying us of cancellation, you normally have a further 14 days to return the items.

Please contact us through our Contact Us page to arrange a return.

Return Conditions

Please package returned products securely to prevent damage during transit.

Where possible, return products in their original packaging.

Certain products, including qualifying personalised goods or sealed goods that are unsuitable for return for health or hygiene reasons once unsealed, may be exempt from the standard cancellation right.

Your statutory rights are not affected.

Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us with your order number and photographs of the issue.

We'll review the situation and arrange an appropriate solution, such as a replacement or refund, in accordance with your statutory rights.

Refunds

BAGNIX offers a 14 day cancellation period for eligible online purchases, starting from the day you receive your order.

To cancel your order, please contact us within 14 days of delivery. You then have a further 14 days to return the goods.

Once returned goods have been received and assessed, we aim to process eligible refunds within 4 days to the original payment method.

Refunds will be issued within the applicable legal timeframe. Where permitted by law, we may wait until the returned goods are received or evidence of return postage has been provided.

Original standard delivery charges will also be refunded where required by law.

Return Postage

Customers are responsible for paying return postage costs for change of mind returns.

All returns must be sent by post, please contact us through our contact us page to obtain the correct return address and instructions.

Need Assistance?

If you have any questions about delivery, returns or an existing order, please contact the BAGNIX customer support team through our Contact Us page.

We're always happy to help and aim to resolve enquiries as quickly as possible.